Upvoted – Reddit’s News Site – First Impressions

Every social media buff knows about Reddit. Submit links to be judged by the faceless masses via Upvotes and Downvotes, and if you pass the gauntlet of reposts and re-reposts and re-re-reposts and follow the rules of each subreddit just right, you might just be in the orange. Play the right cards at exactly the right time, and you might even end up on the front page of Reddit. For about four hours before the limited attention span of the Internet buries your post in the second page. All of this, of course, is reinforced by “Karma,” a sort of point system for your account; every link with a positive number of Upvotes adds to your Karma score, a meaningless number next to your username. You might get some recognition if your Karma score is in the tens of thousands, but unless you’re a celebrity or a novelty account like user poem_for_your_sprog, you probably won’t be known for anything noteworthy. Verbose intro aside, let’s talk about Upvoted.com, Reddit’s recently launched news site.

It appears that the purposed of Upvoted is to find the most interesting stories and links on Reddit and expand on them with an editorial process, something that many existing news site already does on a daily basis. It could be that Reddit wants to curate this type of content with the added benefit of getting straight from the horse’s mouth. Given the site’s disastrous history of neglecting users, subreddit owners, and its own staff, using its own editorial staff to dig up and expand on trending topics and freshly popular users might be more than they can handle. Everyone’s comparing it to Buzzfeed, and at first glance, that’s about right. At second glance, it looks about the same. At the moment, the people most likely to see beyond Upvoted’s Buzzfeedesque exterior are current users who are versed in Reddit’s posting culture and business motivations.

Looking at the front page of the site also reveals a great deal about Reddit’s motivations. Front and center is the top story with the number of upvotes associated with the original link at the top left corner, and under it, the top 3 trending stories. Directly to the right and taking up about 25% of your screen…a sponsored link. Advertising. Funding Reddit’s servers isn’t cheap, and Upvoted looks like another way for the social site to rake in more advertising revenue from companies looking to monetize on Reddit’s popularity. The promise is that this sponsored content will be just as rich as normal posts, written and curated by the editorial staff, but paid for and approved by the company. In other words, “Branded Content”. Upvoted does make it very clear that it’s sponsored, so there’s no shady business going on. Good.

Let’s talk privacy. Many of Upvoted’s posts include comments from users. Does the editorial staff ask permission before a comment is used in their curated content, or does the terms and agreements of the site already opt every user in to be fair game? This is an important question because of the “throwaway account” culture on Reddit; people who don’t want their comments or questions associated with their regular usernames will often create a burner account. Make a comment, ask a question, and never touch the username again. I don’t have an answer yet, but I will update this segment when I get a clear answer.

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Success in Social Media: The Path

How do you measure success in social media? I’ve been asked this many times during interviews, and I always answer the same way: any and all interactions that place your brand in a positive light. Many people might disagree with me and focus more an metrics and numbers, but if we look at the path social media marketing has taken in the past few years, you will see that the measure of success has shifted into a more subjective realm. Does that mean the metrics and numbers don’t matter? Of course they matter! That’s the point of marketing, isn’t it? But in social media, the marketing aspect has quickly shifted over to branding, presence, and overall engagement with your followers.

Let’s take a look at the original metric that social media marketers used to measure success: Followers. The more followers you had, the better, right? Having a huge number of Likes on Facebook means that people actively sought out your page, clicked the Like button, and would then receive news and updates whenever you post them. Well, at the time it was the only important metric you had.

Social media marketers then started to focus on creating viral content, and the measure of virality was the number of Likes and Shares a post received. In came the flood of clickbait titles, “Like if you agree” image macros, and “Share if you love your mother” posts. Companies wanted to know that their content was being consumed, or, with the changes to the Facebook algorithms, seen by their followers. We’re at the tail end of this practice now, and we’re quickly shifting over into forming direct, emotional connections. Frankly, I feel like this should’ve been where we started as social media marketers.

How do you create emotional connections with your followers? Just check out the tagline of this blog: Be more human. That the adage by which I formulate my social media strategies, and companies and brands should pay attention. Be more human. Just take a look at the first word in “social media”! It’s “social”! The more you advertise and broadcast to your followers, the faster they get fed up with your content, which means they’re more likely to just ignore you. When that happens, say goodbye to your organic reach, which means you pay more to advertise your content, which exacerbates your problem. Literally throwing your money away. People on social media don’t want to be bombarded by ads on a daily basis. To reach them, you have to become like one of them, which means using the social media site as it’s intended: to create connections with people on a personal level. The playing field is already set; you just have to play the game instead of trying to create your own rules!

Each social site has its own expectations of etiquette and behavior. On Tumblr, for example, you’re expected to have fun and not take yourself too seriously. On Instagram, you need to show of your staff and show everyone what you’re up to. On Facebook, you want to be the person starting conversations and share your opinions (just be careful about this part).

If you’re likeable to the point where people can relate to you, they will take the time out of their day to support you. So how do you measure success in social media? Be more human today.

Facebook’s Latest Update: Bad News for Page Owners (Again)?

It looks like Facebook is updating its algorithm again, and it could be that Facebook Pages will take another hit to organic reach. This time it will be posts by your friends that get prioritized on the News Feed, which is great news for users and possibly bad news for businesses. This is, by in large, old news; Facebook has been hammering down on calls to action and clickbait content since November 2014. If you and your social media strategies have not adapted by now, then you need to step up your game and catch up to the rest of the social world.

Facebook has said time and time again that the type of content prioritized on your Followers’ News Feeds is relevant to their interests. And what’s relevant to their News Feeds? The type of content their friends share. Let that be a lesson to you: the days of pure advertising and calls to action are at an end in the social media frontier. To make it in this landscape, you, as a business, need to start becoming more human, and that means developing a brand voice and personality, and more importantly it means trusting your social managers to do their jobs. Of course that also means finding a trustworthy social manager who knows how to navigate the potentially dicey social media environment.

So how do you go about finding your brand voice? It depends on your business, obviously, but the first thing you should do as CEO, owner, president, or higher up management is set some ground rules. Are you a fun-loving business that likes to get into ridiculous conversations with your customers and fan base? Are you educational? Professional? Sensational? Ask yourself: How would you, the owner, talk about your company to interested parties? Take note of your vocabulary, cadence, and emotions. This is how you want your business to look and sound on social media, and that’s exactly the type of message you should get across to your social manager. When you’re online, you’re not a salesperson; you are a human being who is proud of their business or product, and you want other people to see that. Passion is contagious. If you feel it, your audience will feel it, too. That makes all the difference in how people react to your content. Be more human today.

Written Content – Tone and Approach

When it comes to content marketing, your tone and approach can make or break your strategy. This covers word choice, language, sentence structure, and generally everything under the purview of “written communication”. And let’s not forget about the place in which you submit this content. Long form blog posts will differ from Tweets or Facebook posts, and journalistic articles need to adhere to stricter guidelines in terms of how the content is organized and delivered. Marketing content have calls to action that creates an atmosphere of urgency.

A good writer will take advantage of the digital landscape; tone is difficult to mold and direct and not everyone will understand subtle jokes and satire. This means that, given the creative freedom they desperately deserve, writers and content developers can push the envelope when it comes to tone and subject matter in order to set the stage for audience reception. How they do this depends on several factors: the audience you have, the audience you want, and your company’s reputation. A bank seeking investors might write about numbers, risk assessment, and assets, but if they want people to use their services, they adopt a friendly tone and focus on savings, security, and rewards. Two different audiences, two different approaches. Once you’ve figured out your audiences, the next step is focusing on consistency.

Small companies might only need the services of a single copywriter or content developer, but when you’re talking about large corporations, you’ll need a small army to get through the workload. This is where consistency is paramount. When I say consistency, I mean all the things I listed about word choice, language, and sentence structure. Everyone on your content development team must be on the same page using the same tone and approach or you’ll end up sending mixed messages. You’ll want everyone to have as consistent an experience as possible, regardless of who they’re talking to or where they find their information about you. Think about how you speak to your supervisor versus how you speak to your colleagues. Note the differences in your vernacular and tone. That is exactly what writers need to be mindful of when producing content.

I’ve always said writing is difficult, and anyone who tells you it’s easy is either lying or has a very high opinion of themselves. It’s supposed to be difficult. Each writer has a personal style and structure, and that’s the part that comes most easily to them; if writing is “easy”, it most certainly means they are exceptional at writing in one tone and style: their own. When you write for others, you have to adopt a different voice and produce content for an audience you might not be comfortable with yet. Whether or not you can break down that wall of discomfort and get the job done speaks volumes about your writing ability. To do this you have to research your audience, gather data on how they communicate with each other, compare it to your company’s “personality”, assess the type of content your audience expects, produce that content, and then edit it into a satisfactory result. Writing is difficult. It can be frustrating, painstaking work, but it constantly pushes you to become a better writer and communicator.

Snapchat Ads – $750K/Day?

Snapchat has quickly risen to become one of the most popular social networks in the past year, and there’s no sign that their growing user base will stop or slow down any time soon. Obviously businesses and social media marketers are flocking to find a way to monetize on this; with social media, if you follow the people, you follow the money. However, if you want to advertise on Snapchat, it’s going to cost you a pretty penny; they’re asking for $750,000 a day for ads to run! While this isn’t anywhere near the realm of absurdity in the marketing and advertising industry, Snapchat’s inherent functionality have companies and marketers hesitating.

In order to succeed on Snapchat, you need to be prolific with your content. Very prolific. When you share an image or video, it only shows up for a short time on any given user’s device before vanishing into the ether. Since ads on social networks need to mimic the average user in terms of its appearance, they are also subject to this function. If you get right down to the nitty gritty, advertising on Snapchat means you’re paying a hefty sum for an ad to show up on a platform that prides itself on the fast-paced mutability of its content; users spend very little time looking content before it vanishes. To keep a photo or video up, you need to keep a sustained tap on it – something users would be loathed to do, especially for an ad.

So what does this price point mean? Smaller business will be left out of the loop, and larger corporations with the money to spend will need to focus on how to reach the Snapchat demographic (18-29) and keep their attention long enough for an ad to stick. So is the asking price worth the 100 million monthly users? If you equate this to normal analytics data, would a potential multimillion bounce rate be considered a success?

Say Goodbye to Promotional Posts!

It seems Facebook is cracking down on organic reach once again with its latest plan: reducing the number of promotional posts that appear in the news feeds of users, even if they Liked the Page from which these posts come. While it may seem like something I’d disagree with as a social media marketer, I’m going to have to side with Facebook this time around. But let’s get one thing straightened out: this does NOT have anything to do with Promoted Posts (which are paid for), but rather unpaid posts that Facebook as deemed “too promotional”. This is an example of what’s “too promotional”:

too promotional

According to the official Facebook newsfeed, the social network giant is targeting three types of posts:

1. Posts that only push people to buy something or install an app.
2. Posts that push people to enter a promotion, contest, or sweepstakes.
3. Posts that reuse content from ads.

At first glance this update might have marketers and social media experts quaking in their boots, but personally, I’m not worried at all. I’ve always been a proponent of quality content that is creative, unique, social, and in general, doesn’t look like it was generated by a computer and posted via an automated platform. This blog is called “Robots NOBOTS” after all! As social media marketers, we need to reach people from a social standpoint, which means we need to treat people like people, not potential wallets waiting to be emptied. Our social media accounts and Pages need to behave like human beings, not a hub for promotions, sales, and products. Treat your potential customers and fans well, and they will come flocking to your Page! Treat them exceptionally well, and they will come back with friends!

I won’t forget that Facebook killed organic reach for Pages, but this is an update I can get behind. It will reduce spam, and most importantly it will force the social media marketing industry to produce rich, engageable content. Coupled with Facebook’s promise to crack down on clickbait articles, we might actually start seeing some improvement in our News Feeds!

What is “Quality Content”?

It’s the buzzword that’s on every social media marketer’s vocabulary: Quality Content. But what exactly does it mean? There’s no magic formula that will make every post you make instantly popular, because “quality” is a completely subjective term that’s dependent on your target audience. That’s right, you don’t decide whether or not the things you post are considered “quality content”, that status is given by the people who access that content and deem it “quality” enough to share with their friends. The most important thing to keep in mind is that you’re not adhering to your personal concept of quality content; you are always creating it for your readers and consumers. This means you have to be wary of your use of language, images, and post frequency. Vary and adjust your vocabulary to match your audience and post where they post most often.

So how do you define quality content? Do you gauge its worth by Likes or Shares? Or do you delve deeper and look at how long someone stayed at your article, whether or not they scrolled all the way down, etc? All of these are valid markers of quality content, but whether or not the marker applies with change from post to post.